Refund Policy

If RosettaFi is not what you expected, tell us within 30 days of your first payment and we will refund it in full. You do not have to explain why.

Within the first 30 days

Monthly subscriptions: cancel any time. You keep access to the end of the month you have paid for, and we do not bill again.

Annual subscriptions: cancel any time, and we refund the unused whole months remaining in your year.

If something is wrong with the software

If RosettaFi will not install, will not read your statements, or is not doing what this website says it does, that is not a refund question in the ordinary sense — write to support@rosettafi.com first. We would much rather fix it. If we cannot fix it within a reasonable time, you get a full refund whenever that is, inside 30 days or well outside it.

How to ask

Email support@rosettafi.com from the address on your subscription, or request it through Paddle, who processed your payment. Refunds go back to the original payment method and usually appear within five to ten business days, depending on your bank.

The one limit

We may decline a refund where a subscription has been used to process statements at a volume clearly beyond personal use, or where someone repeatedly subscribes and refunds. This is here to stop deliberate abuse, not to catch ordinary customers, and we will explain our reasoning if we ever rely on it.